Orders & Prescription
Turn Around Times
Each order we receive for prescription lenses are custom made and unique to you, so keep in mind that processing times may vary. However, the table below should provide you with a good guideline for how long it will take our lab to make your new lenses.
Your order is not considered processing until you receive our email status update that says, “Your order has entered the Lab”.
Our average turn-around time for a single order is 2.62 days, Replacement Lens Express ships 98% of all orders within 6 business days!
But keep in mind, every prescription lens order we receive is unique, so processing times will vary. The table below should provide you with an estimated guideline for how long it will take our lab to make your new lenses once your order has entered our Connecticut facility. (Note: processing times are measured in Business days and do not include weekends or holidays.) NOTE: Extremely high prescriptions as well as orders with prescribed prism, Mirror Coatings and Special-Order Lenses will take slightly longer to process. In the event that your order encounters a delay, we will notify you of the delay, backorder or if the product is no longer available via email.
* Processing times are not guaranteed and should only be used as a general reference.
for our RLE branded Single Vision, Multi-focal, and Progressive lens styles that are Clear, Transitions or Polarized lenses with our house branded Anti-glare coating.
for Our Varilux, Shamir, or Kodak branded lenses that are Single Vision, Multi-focal, or Progressive lens styles with or without The Crizal Anti-glare can take up to 12 business days to complete before being packaged for shipment.
for All lens style no matter the brand that require a tint or a Mirror coating to be applied to the lenses are considered specialty work and can take up to 12 business days to complete before packaged for shipment.
We order every pair of Ray-Ban Non-prescription replacement lenses directly from the manufacturer who is located overseas. Your new authentic Ray-Ban replacement lenses can take up to 15 days to arrive at our Connecticut facility. Once the lenses arrive, they will be promptly shipped out to you via USPS Priority mail and the tracking number will be emailed to you.
FROM OUR WEBSITE 5-6 Days
We order every frame directly from the frame manufacturer and do not keep any frames in stock. The average processing time for all our frames is between 5 and 6 business days. Once the frame arrives at our facility the frame will either be added to your prescription lens order and sent into the lab for the relensing process. OR if you have ordered a frame only, the frame will be promptly shipped out to you via USPS Priority Mail and the tracking number will be emailed to you. If the frame is backordered, delayed or no longer available to order we will contact you via email to let you know.
The chart below shows the average number of (business) days before your prescription
lens order is completed and ready for shipment.
|Clear Lenses||2 days||2 days||2 days||3 days||3 days||3 days||3 days|
|CLEAR LENSES + AR||3 days||3 days||3 days||5 days||5 days||5 days||5 days|
|TRANSITIONS XTRACTIVE TRANSITIONS POLARIZED LENSES||2 days||2 days||2 days||3 days||3 days||3 days||3 days|
|TRANSITIONS XTRACTIVE TRANSITIONS POLARIZED LENSES+AR||3 days||3 days||3 days||5 days||5 days||5 days||5 days|
|TINTED LENSES||8 days||8 days||8 days||10 days||10 days||10 days||10 days|
|MIRROR LENSES||12 days||12 days||12 days||12 days||12 days||12 days||12 days|